Shipping & Order Information

At La Casa Panda our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

1. The time frame for order delivery is divided into two parts:

  • Processing time:
  1. Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 1-3 days after the order is placed. We make every effort to fulfill orders as quickly as possible. 
  2. Successfully placed orders will received an e-mail, please check you spam filter or contact us for confirmation.  
    • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 10-18 business days. 
    * All shipping times exclude clearance / customs delays.

    Most of the time our product will arrive a lot quicker, but we want you to be aware this is out of our control!

    Be aware that the delivery time can become longer in case your order is placed during busier periods such as near Christmas, Thanksgiving or Chinese New Year.

    2. Check The Status of Your Order

    When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

    If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

    3. Shipping Address Changes

    If you would like to change the shipping address for your order, please contact us immediately by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

    So it is very important, that please verify you have the correct shipping address on your order prior to making payment as this is the address we will ship to.

    4. Customs & Import taxes

    Shipping internationally does not mean that you may be required to  pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For future information, we recommend contacting your local customs office.

    5. Shipping Restrictions

    Sadly, we are unable to ship your order to a PO BOX or to a MILITARY ADDRESS.

    6. There are current temporary border closures which will not allow shipments to the following destinations:

    Angola

    curacao

    Lebanon

    Reunion

    Antigua and Barbuda

    Dominica

    Lesotho

    Rwanda

    Aruba

    Dominican Republic

    Libya

    St. Vincent and the Grenadines

    Azerbaijan

    Ecuador

    Lithuania

    Samoa

    Bahamas

    Equatorial Guinea

    Madagascar

    Sao Tome and Principe

    Bangladesh

    Eswatini (Swaziland)

    Maldives

    Sierra Leone

    Barbados

    Fiji

    Martinique

    Sint Maarten

    Belize

    French Polynesia

    Mauritania

    Somalia

    Bermuda

    Gabon

    Moldova

    Saint Helena

    Bhutan

    Gambia

    Mongolia

    St. Kitts and St. Nevis

    Bolivia

    Grenada

    Montenegro

    St. Lucia

    Bonaire

    Guadalupe

    Myanmar

    Sudan

    Botswana

    Guinea

    Namibia

    Suriname

    Brunei Darussalam

    Guinea-Bissau

    Nepal

    Syrian Arab Republic

    Cambodia

    Guyana

    New Caledonia

    Tuvalu

    Cameron

    Haiti

    Nicaragua

    Uzbekistan

    Cape Verde

    Honduras

    Niger

    Vanuatu

    Cayman Islands

    Iraq

    Pakistan

    Venezuela

    Central Africa Republic

    Ivory Coast

    Panama

    Wallis and Futuna

    Chad

    Jamaica

    Papua New Guinea

    Western Sahara

    ---

    Kuwait

    Paraguay

    Yemen

    Union of the Comoros

    Laos

    Peru

    Zimbabwe

     

    If you need any assistance with you order, please contact us immediately at lacasapanda0@gmail.com. We will not be able to make changes to your order after it has shipped.

    La Casa Panda works with manufacturers across the world to source the coolest products at the best prices. We ship worldwide, so you can shop with us wherever you are!